User Data Deletion Instructions

Email info@astroepoxy.com with the subject line Meta Data Deletion Request. If you cannot use email, call Astro Epoxy at 713-485-9889 and ask for help submitting a written data-deletion request.

A request to Astro Epoxy covers information under Astro Epoxy's control. It does not, by itself, delete information that Meta maintains independently in your Facebook or Instagram account. Use Meta's own account and privacy controls for those records.

Give us enough information to locate the correct records without sending unnecessary data:

• State that you are requesting deletion of Meta-sourced user data.
• Identify the platform: Facebook/Messenger, Instagram, or a Meta Lead Ad.
• Provide the Facebook or Instagram username, profile URL, or other account identifier you used to contact Astro Epoxy, if available.
• Include the approximate date of the message or lead-form submission and a brief description of the interaction.
• Include the name, email address, or phone number you submitted to Astro Epoxy if it will help us match a Lead Ad or linked CRM record.
• Tell us whether you also want future non-required communications to stop.

1. We acknowledge and review the request. We may ask for limited additional information when the details provided do not identify a unique record.
2. We verify the requester. Verification is designed to avoid deleting another person's records. The method depends on the data involved and may include confirming control of an email address, phone number, or social account associated with the interaction.
3. We locate connected records. We check social-prospect, conversation, Lead Ad, CRM lead, communication, and related project records that reasonably match the verified identity.
4. We delete or de-identify eligible data. We also take reasonable steps to address copies held by service providers acting for us when the request applies to those copies.
5. We confirm the outcome. We will reply when the request is completed or explain any information that must be retained and the reason, subject to applicable law.

We process verified requests within the period required by applicable law. Complex or unclear requests may require additional time or information, and we will communicate when that applies.

Depending on your interaction, a verified request may cover:

• Meta account-scoped user identifiers, username or display name, conversation identifiers, and social-prospect records in Astro Epoxy's Message Center.
• Messenger or Instagram message content, attachments, timestamps, and delivery or read events stored by Astro Epoxy.
• Meta Lead Ad form fields, form and lead identifiers, consent evidence, and campaign, ad-set, or ad attribution received from Meta.
• AI-assisted draft records derived from a redacted portion of a social conversation, including a summary, classification, extracted project fields, and suggested reply.
• A linked Astro Epoxy CRM lead and related contact or project details when deletion of those records is also requested and no retention exception applies.

Astro Epoxy's short-lived raw Meta webhook ledger is separately configured to expire after 30 days. Deleting normalized or linked records may require additional checks so the request does not remove another customer's project information or records Astro must retain.

A deletion request does not always require immediate removal of every related record. We may retain the minimum information reasonably necessary to:

• Complete an active request, transaction, contract, payment, or project you asked us to perform.
• Maintain tax, accounting, contract, insurance, warranty, safety, fraud-prevention, or security records.
• Establish, exercise, or defend legal claims or respond to a lawful process.
• Preserve a limited suppression record so we can honor a request not to contact you again.
• Meet another obligation or exception permitted by applicable law.

Information in backups may remain until the backup is overwritten through the normal cycle. Payment-card information entered on Stripe, account information held by Meta, and other data controlled independently by a third party must be addressed through that provider's privacy process.

You may ask Astro Epoxy to stop optional marketing or future social follow-up without deleting an estimate, contract, payment, warranty, or active project record. State your preference in the same email request or reply “stop” through the channel where we contacted you. We may still send necessary service messages about an active inquiry, transaction, or project and keep a limited record of the preference so it remains honored.

Questions about a deletion request can be sent to info@astroepoxy.com or discussed by calling 713-485-9889. For information about other website, estimate, communication, payment, and advertising data, read the Astro Epoxy Privacy Policy.